Delivery & Returns
DELIVERIES
Order fulfilment is operating as normal, orders are usually processed within 24 hours (excluding weekends and bank holidays) and dispatched Monday to Friday.
All orders over €15 are shipped via An Post Express Service and a tracking number will be provided to you by email when your order has been dispatched.
Orders of €15 and under are charged at €3
Orders of €15.01 or more are charged at €5
Tracking information will be emailed once your order has been dispatched.
You can track An Post parcels here
EDIT SHIPPING ADDRESS
Changes can be made to your order within one hour of placing. If the order has been dispatched, we are unable to make changes.
WHAT HAPPENS IF WE SEND AN ORDER OVER TWO DELIVERIES?
You only pay once for shipping per order, regardless of how many parcels we send out to you. If we need to send your order over two parcels we will cover the additional shipping costs.
Due to the high number of deliveries at Christmas time, An Post occasionally experiences delays. Please anticipate a potential additional waiting time for your parcel to arrive. We apologise for any inconvenience caused.
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The Dance Shop of Ireland will make every effort to deliver on time. However, we shall not be held liable for lost/delayed shipments.
RETURNS
Items can be returned to the shop in person or by post for a refund or exchange with proof of purchase within 14 days of receiving your delivery. Items returned outside of this time frame will not be accecpted. Items must be in original packaging and unworn. Original packaging includes shoe boxes, tags and any plastic packaging your items may have. Items returned without original packaging cannot be refunded or exchanged. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.
All items must be unused, with all labelling attached and in resale condition to qualify for a refund via original method of payment, shipping costs are non-refundable.
Please pack up your item, complete with all the tags and completed return form as failure to do so may mean we will be unable to process your return. Please retain proof of postage until we have confirmed your refund has been completed.
Online orders should be returned to:
The Dance Shop of Ireland
Unit 7D Ardcavan Business Park
Ardcavan
Wexford
Y35 F5FK
Items bought in store should be returned in store, items returned via post that were bought in store will not be accecpted.
No exchange or refunds on any tights/underwear or sale items.
