Refund policy

Deliveries

Orders are usually processed within 24 hours, excluding weekends and bank holidays, and dispatched Monday to Friday.

Orders are sent via An Post Registered Service. You will receive an email with your tracking number once your order has been dispatched.

• Orders under €99: €5 delivery
• Orders of €99 or more: FREE delivery

Track Your Order

Tracking details will be emailed to you after dispatch. You can track your parcel using An Post Track & Trace.

If your parcel appears delayed or missing, please contact sales@thedanceshop.ie so we can investigate.

Changing Your Delivery Address

Please contact us within one hour of placing your order if you need to change the delivery address. We will do our best to accommodate changes before dispatch, but cannot guarantee them.

Once your order has been dispatched, we cannot change the delivery address.

Orders Sent in Separate Parcels

You only pay one delivery charge per order. If we need to send your items in separate parcels, we will cover the additional delivery costs.

Christmas & Busy Periods

Delivery may take longer during Christmas and other busy periods. Please allow extra time and check any seasonal delivery updates published on our website.

If there is a significant delay with your order, please contact us so we can help.

Online Returns

For most online purchases, you have 14 days, starting the day after delivery, to notify us that you wish to cancel. You then have a further 14 days to send the items back.

Email sales@thedanceshop.ie or send us a clear written cancellation notice before the deadline. Please include your order number.

Return Conditions

• Please return original packaging, tags and labels wherever possible.
• Items should not be worn for classes or performances.
• Please try shoes on a clean indoor surface and tap shoes on carpet.
• We may deduct any reduction in value caused by handling beyond what is needed to inspect and try on the goods.

Returning Your Order

Return items in person or by post to:

The Dance Shop of Ireland
Unit 7D Ardcavan Business Park
Ardcavan, Wexford
Y35 F5FK

Please enclose your completed returns form or order details. Customers pay return postage for unwanted items.

Please retain proof of postage until your refund has been completed.

Refunds

Once your return has been received, we aim to inspect and process it within 10 working days. We will email you when your refund has been processed.

Refunds will be issued to your original payment method.

If you cancel the entire order, we will refund the standard delivery charge paid. Any additional amount paid for express or upgraded delivery is not refundable.

Exchanges

A €5 postage charge applies to voluntary exchanges sent out by post. We will email you a payment link before dispatch.

Bundle Returns

Bundles are sold at a discounted price. If you return part of a bundle, the items you keep will be charged at their individual prices as stated when you purchased the bundle. Your refund will reflect this adjustment.

Any adjustment will follow the offer’s terms and will not affect your statutory rights.

Faulty or Incorrect Items

Please contact sales@thedanceshop.ie if your item is faulty, damaged or incorrectly supplied so we can arrange an appropriate remedy.

The change-of-mind conditions and exchange postage charge do not restrict your rights concerning faulty or incorrectly supplied goods.

Your statutory rights are unaffected.